Business Etiquette Essentials

At work, knowledge and expertise are key. But your ability to interact well with other people matters. And it will play a big part in your future career.

Enter business etiquette. It’s not just about good manners. Business etiquette is about professional, considerate behavior at work. While it seems like a no-brainer, some of us may have never learned the many things that fall under the umbrella of professional courtesy.

What does professional behavior look like in meetings or networking outside the office? How does it sound on the phone? What about proper email etiquette? Watch this fast-paced webinar and find out. Here are some of the topics we’ll cover:

• The fundamental pillars of professional behavior
• What message is your body language sending?
• How to be assertive while maintaining tact and diplomacy
• Mastering small talk when meeting new people
• Professional social situations, networking and introductions
• Email and phone etiquette — often overlooked guidelines
• Rules for meetings — in-person and virtual

And much more! Whether you’re relatively new to the workforce or just a little rusty on the finer points of professional conduct, this webcast will help you confidently interact with others at work. See what you may already be doing right and discover some of the nuances you might be getting wrong.